Terms & Conditions

Shipping & Returns

Delivery Information:

Delivery costs are determined by the total weight and/or volume of the items per order. If you have any queries please do not hesitate to contact us.

Our standard delivery courier prices (which include packaging) relate to UK mainland only. Please email us for delivery costs to Highlands and Islands.

Delivery of the products shall be made by the Seller to the Buyer to the address specified at the time the order is placed. Orders will usually be dispatched within 7 working days of the order being placed unless the Buyer is advised otherwise.

The Seller shall use his reasonable endeavours to meet any date agreed for delivery.

In any event time of delivery shall not be of the essence.

The Seller shall not be liable for any delay in delivery howsoever caused.

Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.

Refund Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully saleable condition. Returns should be made within a re-saleable time (7 days) and in original, undamaged packaging. Delivery charges are not refundable. If we find that the product has not been returned to us in a fully saleable condition, we reserve the right to refuse a refund on the item.

If you are returning an item because of an error on our part or because it is damaged or defective, we will pay the cost of returning it to us.

Products we are Unable to Refund or Exchange

We are unable to offer a refund or exchange on any specially ordered or customised products unless it is found to be faulty or damaged, but not when a product is simply unwanted.

Cancellation of Order

If you cancel your order, we will refund your payment less a cancellation fee of 5% of the full selling price to cover administration costs.

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the goods and service we provide. If you have any comments, suggestions or complaints, please contact us. We will always do our best to solve any issues.

We welcome any general comments about the goods we provide and any suggestions of ways in which we can improve our services to you.

Conditions of Use

Content accuracy:

Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission.

If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will notify you at the address given by you in your order form. The refund will be made as soon as possible and, in any event, within 30 days of your order and the Seller will not be obliged to offer any compensation for disappointment suffered.

Richfield reserve the right to change specifications at any time. Photographs are for illustrative purpose only, and reproduced on this website to the best of our ability.

Limitation of liability:

Richfield do not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an AS IS basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the users sole risk. In no event will Richfield be liable for any damages whatsoever arising out of or related to this website.

Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.

Modification of the terms and conditions

Richfield may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions

Links to other websites:

This website may contain links to other websites that are operated by third parties. Richfield does not accept any liability over the content of these third party sites. The existence of these links does not constitute an endorsement of such websites, and your linking to these sites is at your own risk.

Content accuracy

Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission.

Link to Privacy Policy